Terms and Conditions
General conditions of purchase at HOTEL LETUCE, SL
Prices: All prices shown on the website include VAT, at the time of completing the order will be added the ports and VAT corresponding to the ports, always depending on the destination and the amount of the order.
Payment: All purchases can be paid via bank transfer or credit or debit cards, accepted on the Servired payment method. The website does not store any card number or confidential bank data, but it communicates with a secure payment environment of Banco de Sabadell and it is the one that prescribe the data and carries out the collection transfer.
Delivery: The order can be sent to the address provided by the customer, which may be a different direction from his tax domicile, specifying the customer whose address is to be delivered and the name of the person who will prescribe the order.. The order is always processed when the payment is confirmed by the bank in a usual term of 48 hours, but by logistical reasons and of availability this term could be superior, but always guaranteeing the web a delivery in a maximum term of 9 working days.
Changes and Refunds:
The customer has 7 days to withdraw the total or partial purchase from the date of receipt of the goods, always with the following conditions:
You must communicate in writing to firstname.lastname@example.org the reason for return and we will tell you how to proceed.
All the items to return, must be fulfilled, in its original packaging and with all its accessories, manuals and documentation, without pasting on labels or seals, put it inside a box and paste outside the box the Seals and labels required pearl shipment of return.
In the case of vacuum-packed products, with special seals that its opening prevents the normal return to the original seal state, we will admit your return except for the factory defects clearly identifiable and/or error in the transport and/or handling during shipment. For non-customer staff (paints, adhesive glue, etc…)
Once received the return statement will be notified to the customer how the goods must be returned, always with the customer’s charge, and once the same and checked its status, it will proceed to the payment of the same by the same system that was carried out (credit card or current account)
Customer Service: The customer may contact, preferably by email at email@example.com or by phone at 972303859, in hours from 10:00 to 16:00.
Data protection: All your tax and contact details are stored in an electronic file owned by the website for commercial purposes. Hotel Letuce will not transfer your data under any circumstances, and the customer has the right to access, modify and cancel your data by contacting the File Manager at firstname.lastname@example.org
1. Information rights
In accordance with the Organic Law of Protection of Personal data (LOPD), HOTEL LETUCE SL informs the user of the existence of an automated file of personal data belonging to the Agency for the competitiveness of the company, HOTEL LETUCE SL, in order to carry out the maintenance and management of the relationship with the applicants for information or with users who have accessed through electronic forms of HOTEL LETUCE SL enabled on the site Website or by email.
Due to the international vocation of HOTEL LETUCE SL, as well as the characteristics of the different services offered through the website, we inform you that for the perfect development and achievement of its objectives, HOTEL LETUCE SL can communicate your personal data to third entities that provide data processing services in favor of dHOTEL LETUCE SL for the above purposes detailed. These entities may be domiced abroad, even in countries that do not have a comparable level of protection to which establishes the current Spanish regulations on data protection and, in this case, HOTEL LETUCE SL is committed to maintaining the confidentiality of its data and to provide a safe treatment to the international movements of data that can occur.
Certain services offered on the website may contain specific conditions with provisions regarding the protection of personal data.
The data that the user provides are collected by HOTEL LETUCE SL in order to provide information about the services that may be of interest.
3. User consent
The sending of data, by using the electronic forms of HOTEL LETUCE SL or e-mail messages, implies the express consent of the sender to the automated processing of the data included in the media indicated, while sending telematic and postal communications with information about our services. The user also expressly authorizes the communication of their data to third parties domicated in Spanish and overseas that provide data processing services to HOTEL LETUCE SL for the aforementioned purposes. The user’s acceptance of their data to be processed, receive commercial communications by telematic or postal means or to the international transfer of data in the manner established in this paragraph, has always been revocable, without retroactive effect, in accordance with current legislation.
The user guarantees that the personal data provided to HOTEL LETUCE SL are true and will be responsible for communicating to HOTEL LETUCE SL any modification of these.
4. Rights of access, rectification, opposition and cancellation of customers and users
The user may exercise their rights of access, rectification, opposition and cancellation to the processing of personal data, in accordance with the terms and conditions set forth in the LOPD itself.
You may exercise these rights by writing to email@example.com.
HOTEL LETUCE SL maintains the security levels of protection of your data in accordance with Royal Decree 1720/2007, of 21 December, regarding the security measures of automated files containing Personal data and has established all the technical means at your disposal to prevent loss, misuse, alteration, unauthorized access and theft of data provided by the user through the website, without prejudice to informing them that the security measures on the Internet are not impregnable.
HOTEL LETUCE SL is committed to comply with the duty of secrecy and confidentiality with respect to the data contained in the automated file in accordance with the applicable legislation, while providing them with a safe treatment in transfers and international movements of data which, where appropriate, may occur.
6. Forums and chat Services
Since security measures on the Internet are not impregnable, with respect to the privacy and security of the use of forums and chat services enabled on the website, HOTEL LETUCE SL does not guarantee that third parties, authorised or otherwise, may have knowledge of the class, the conditions, characteristics and circumstances of the use that users make of the service or that may be accessed and , where appropriate, intercept, eliminate, alter, modify or manipulate the messages and communications of any kind that users disseminate or make available to third parties through such services.
7. Newsletters and commercial communications
HOTEL LETUCE SL will make available to users who have previously authorised it through the registration forms to such skills, the service of Newsletter informing you about the aspects related to the SERVICES OF HOTEL letuce SL and, at the same time, other relevant SERVICES THAT HOTEL Letuce SL considers of interest to the user.
However, HOTEL LETUCE SL hereby informs you that it will send commercial communications by telematic and postal means with information on other products, services and events that may be of the interest of the users of the website, who have previously and expressly accepted the receipt of commercial communications. Said consent is revocable without retroactive effect, with the simple notification of his will to HOTEL LETUCE SL. Therefore, users may cease to receive commercial communications via telematic or postal mail from HOTEL LETUCE SL at any time, in a simple, free and accessible way.
8. Information on cookies and spamming techniques
HOTEL LETUCE SL also does not use spamming techniques and will only process the data that the user transmits through the use of electronic FORMS OF HOTEL letuce SL enabled in this website or of e-mail messages.
With regard to any kind of doubt or controversy regarding our privacy and personal data protection policy, you can contact HOTEL LETUCE SL by writing to firstname.lastname@example.org.
The processing of personal data and the sending of commercial communications by electronic or postal means are fully compliant to the provisions of organic Law 15/1999, of 13 of December, of protection of Personal character data (B.O.E. of 14 of December of 1999) and the Law 34/2002, of 11 of July, of services of the Society of the information and of electronic trade (B.O.E. of 12 July of 2002).
9. Amendment of the present Data protection policy
HOTEL LETUCE SL reserves the right to modify this policy to adapt to future new legislation or jurisprudence, as well as practices of the sector, previously informing the users of the changes that may occur.